It is no secret that legacy applications are significant hurdles that impede the full realization of your personnel on both sides of the equation: developers and end-users. By Jose Caso, LANSA, an Idera Inc. Company In this case, I would like to write about the end-users as a homage for their hard dedication. They are the ones that struggle with IT inefficiencies and interact with applications every single working day with all their strengths and shortcomings. Although all may seem to be about users only, it is also about customer service. Front-line and service workers are the ones that deal the customer expectations and frustration. The heavy squeeze between customer satisfaction and business goals frequently doesn’t match reality.
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